One-Stop Manager Position Information

One-Stop Manager Job Description


  • Coordinating the service delivery of required and voluntary one-stop partners and service providers with a focus on common goals around access and quality of service to customers
  • Providing oversight to One-Stop Centers including assessment of customer satisfaction and customer experience with program services
  • Convening partners and providers on a regular basis to determine, assess and report on common goals
  • Assisting with training and communication for Affiliate and Satellite locations
  • Assisting with development of policies and procedures to support the mission and vision of the One-Stop System
  • Fostering an environment of clear communication between one-stop partners and providers as well as with customers
  • Ensuring Local Board policies are implemented and adhered to in all areas of delivery
  • Interpreting and implementing policies and initiatives developed by the funder
  • Providing recommendations for professional development and service delivery
  • Generating awareness of services available at One-Stop Centers within local communities
  • Ensuring the One-Stop system performance is on target with overall system goals, reporting system activities and outcomes to the funder; providing recommendations for improved outcomes and customer satisfaction
  • Partnering with the funder to strengthen One-Stop operations through communication, service delivery and other enhancements
  • Recruiting new partners and providers to the One-Stop
  • Coordinating infrastructure agreements and partner services with Administrative Manager
  • Ensuring contract compliance with federal, state and local mandates/contracts
  • Supporting staff development to increase overall knowledge and awareness
  • Assisting the funder in development of content for Resource Sharing Agreements, Memorandum of Understanding and/or other formal partnerships
  • Serving as liaison with funding source, partners, providers, businesses and other organizations as needed
  • Addressing and resolving issues related to growth and space
  • Facilitating the sharing of pertinent data
  • Ensuring EEO requirements are met, including staff training, appropriate signage and awareness of EEO policies
  • Attending all monitoring visits conducted on-site
  • Assisting WIOA project staff with planning and executing common activities to advance program goals, including but not limited to marketing and event management
  • Other duties related to the role and scope of this position, as assigned



  • Bachelor’s degree in public administration, general business, technical writing or social sciences.  Related work experience or other equivalent education may be substituted
  • Five years of experience in supervision and management of a workforce program. Related or equivalent experience may be substituted
  • Ability or organize, manage and control workflow, ability to meet deadlines
  • Minimum of three years management experience in workforce development or similar setting
  • Strong verbal, written, analytical, presentation and interpersonal skills
  • Knowledge of good management skills, good business ethics, laws, rules, regulations and methodology, application of laws and regulations, etc.
  • Knowledge of general business and management principles such as strategic planning, resource allocation, human resources modeling, leadership, production methods and coordination of resources


  • Must possess a valid Driver’s License and provide automobile liability insurance
  • Must have access to reliable transportation in order to travel for business purposes
  • Must be able to pass background check for access to AJL computer system

Serving Cleburne, Fulton, Independence, Izard, Jackson, Sharp, Stone, Van Buren, White and Woodruff Counties in north central Arkansas.

PO Box 2396 ▪ Batesville, AR 72503
Telephone 870-793-5233
Fax 870-793-4035 ▪ © Copyright 2013
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